How do you determine your years of efforts, strategies, revenue, human resources, etc have fetched the desired result? How do you understand if your SaaS business is going in the right direction?
Managing a SaaS(Software as a Service) business is a tough row to hoe. You need to have a handle on multiple tasks at a time to secure your business and race it to the top. It majorly consists of attracting new customers and satisfying & retaining the old ones by keeping them hooked to your product.