How do you determine your years of efforts, strategies, revenue, human resources, etc have fetched the desired result? How do you understand if your SaaS business is going in the right direction?
Subscription management is rocking and scoring in every direction you turn around!
"If your retention is poor then nothing else matters."- Brian Balfour.
In any subscription business, reducing customer churn is key for protecting revenue and developing your business to a higher level. Companies must employ tactics to maintain customer relationships and prevent payment failures to decrease churn rates. It is super essential for a business to look after the churn rates, most effectively to reduce involuntary churn.
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- Who churns?
- Why should I know about it?
- Why is it important?
- What is Churn actually?
Curious to know ? Click previous blog for your answers.